At Mind-Cue.com, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 15 days of your date of purchase. Please let us know what went wrong and how we can improve by sharing details about the reason for your refund request.
Mind-Cue.com and our payment process will address the refund promptly and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Requesting a Refund
To request a refund, please complete the form below. To identify your order, we will need either the order number, which was included in your receipt e-mail, or (for MindCue Online only) the access code provided when you placed your order. In the case of physical products, a refund will not be issued until we receive the returned items – our support team will reach out to make the necessary shipping arrangements.